Service Quality

Goals

  • Train and support all HCDDS staff to provide exceptional, consistent, and culturally competent customer service to people with DD, families, and community partners.
  • Create an HCDDS leadership development program that highlights succession planning and the support of mentors and sponsors.
  • Invest in Northstar trauma-responsive training so more providers are able to support those most impacted by mental health and developmental disabilities.
  • Develop a plan for ongoing education of county administrators and commissioners about HCDDS’ budget, finances, and long-term plans.